Privacy Policy
Privacy Policy for Electronic Banking Service: Mobile App, USSD Code
Introduction
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. Our policy complies with the Nigeria Data Protection Regulation 2019, which in turn has incorporated various international Data protection Regulations, for example, the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you with regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.Katagummicrofinancebank.com.ng Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. This policy outlines what customer data Katagum MFB collects when customers visit the company website. Katagum MFB acts as a controller when collecting the data, thus Katagum MFB should provide information regarding how and why the data is used and the rights that Katagum MFB has over those data.
Data we Process
We may collect, use, store and transfer different kinds of your personal data. We have collated these into groups as follows:
- Your identity, include, Bank Verification Number, National Identity Number, and other identifiers that you may have provided at some time, such as, first name, last name, title, date of birth, among others.
- Your contact information, include, information such as, billing and delivery addresses, email address, phone numbers and any other information you have given to us for the purpose of communication, meeting and/or compliance with regulatory requirement.
- Technical data, include, your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Your profile, includes, information such as, your username and password, your interests, preferences, feedback, and survey responses.
- Marketing data, include, your preferences in receiving services data from us; communication preferences; responses and actions in relation to your use of our services. We may aggregate anonymous data, such as, statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data, which is not considered personal information in law, as it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice. Katagum MFB.com.ng
This website https://katagummfb.com.ng (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookies Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Policy, please stop using Our Site immediately.
- How We Use Your Information
We may use the personal information collected from users for the following purposes:
To provide and improve our banking services, including account management, transactions processing, and customer support.
To personalize user experiences and customize the content and features of the App.
To communicate with users, including sending important updates, notifications, and promotional materials.
To comply with legal and regulatory requirements, prevent fraud, and ensure the security of our services.
To conduct data analysis, research, and marketing activities to better understand user needs and preferences.
- Information Sharing
We may share personal information with third parties under the following circumstances:
With our affiliates, service providers, and business partners who assist us in delivering our banking services and operating the App.
With regulatory authorities, law enforcement agencies, or other third parties as required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction.
- Data Security
We take appropriate technical and organizational measures to safeguard the personal information collected from users and protect it against unauthorized access, disclosure, alteration, or destruction.
- Your Choices and Rights
As a user of the Katagum MFB Mobile App, you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that any inaccurate or incomplete personal information we hold about you be corrected.
Deletion: You have the right to request that we delete your personal information under certain circumstances.
Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Objection: You have the right to object to the processing of your personal information under certain circumstances.
Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at info@Katagummfb.com.ng.
- Data Confidentiality Rights
We are committed to maintaining the confidentiality and security of your personal information. As a user of the Katagum MFB Mobile App, you have the following rights regarding the confidentiality of your data:
Confidentiality of Personal Information: We will not disclose your personal information to third parties except as outlined in this Privacy Policy or with your explicit consent.
Secure Storage: We employ industry-standard security measures to ensure the confidentiality and integrity of your personal information.
Access Controls: Access to your personal information is restricted to authorized personnel who require it for legitimate business purposes.
Data Encryption: We use encryption protocols to protect your personal information during transmission over the internet.
Data Retention: We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
If you have any concerns about the confidentiality of your data or believe that your data confidentiality rights have been violated, please contact us immediately.
- Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on the App. We encourage users to review this Privacy Policy periodically for any updates.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@Katagum MFBank.com.ng.
